Yes, we offer free standard shipping on all orders, with no minimum purchase required. Whether you buy one item or more, your delivery is free.

All orders are dispatched the same day if placed before 10 PM UK time. Orders placed after this time will be dispatched the following business day.

Standard Shipping (Free): All orders with free standard shipping are dispatched the same day if placed by 10 PM UK time. You can expect to receive your order within 2 to 3 days after dispatch. Express Shipping (Paid): If you choose express shipping (for an additional cost), your order will be guaranteed to arrive the next day if placed by 10 PM UK time.

Yes, we offer next day express delivery. The cost for this option will be shown once you enter your shipping details at checkout.

All our orders are dispatched from the UK.

Yes, we do ship internationally to most countries outside the UK. However, due to political issues, high rates of lost packages in transit, shipment complications, customs fees, and other challenges, we are currently unable to ship to the following countries: Israel, Russia, South Korea, Ukraine We apologize for any inconvenience this may cause and appreciate your understanding.

Unlike UK orders, shipping for international orders is not free. The exact shipping fee will be calculated and displayed on the checkout page once you enter your delivery address. Please note that additional fees, such as customs duties, taxes, or any other import charges, may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost or order total. In the rare event that your package is lost in transit or returned to us, we will fully refund the order price you paid to us. However, the shipping fee is non-refundable.

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment methods.

You can easily track your order using one of the following methods: Via Your Account: Log in to your account and go to the "Orders" section to view your order status and tracking information. Tracking Number: Use the tracking number provided in your confirmation email or in the "Orders" section of your account. Email Updates: Check the email we sent after checkout for tracking details and updates. Contact Us: Reach out to our customer support team via live chat (available from 10 AM to 10 PM GMT) We typically respond within 24 hours or less. If you have any issues tracking your order, feel free to contact us, and we’ll be happy to assist!

Yes, you can return your order for a refund or exchange, provided the products are in their original condition. Returns must be made within 30 days of receiving your order. For UK and EU orders, we cover the return shipping costs. For orders outside the UK and EU, customers are responsible for the return shipping fees. You can either use the return label provided by us (with applicable fees) or your own tracked return label. Please ensure the return is tracked to qualify for a refund. Once we receive and process your return, we will issue your refund or exchange. If you have any questions, feel free to contact our customer support team for assistance. For more details, visit our Returns Policy page.

If you want to cancel your order, please contact us as soon as possible via live chat. Once the order has been dispatched, it cannot be canceled, but we can assist with a free and easy return.

If your product seal is broken or it appears to be opened, please contact us immediately via live chat or email. We will address the issue as quickly as possible.

If you’ve changed your mind, you can return the product as long as it is unopened and in the same condition you received it. Contact us via live chat (10 AM to 10 PM GMT) for return instructions.

If your order hasn’t arrived within the expected timeframe, please contact us immediately via live chat so we can track the issue and resolve it for you.